Karen Brown Dayjob Limited The Big Peg 120 Vyse Street Birmingham B18 6NF England T: 0044 121 638 0026 E: info@dayjob.com. Manage day-to-day computer and technical operations and staff functions for 4 branch locations and the wealth management division. Proactively and effectively managed day-to-day IT support requests and resolution workflow for technical operations issues. Mitigated risk of data loss and met compliance requirements at remote sites by leading project to consolidate backups to central location. Managed surveys and feedbacks received for customers to address problem areas and maximize satisfaction. IT Infrastructure Manager Resume Samples 4.6 (68 votes) for IT Infrastructure Manager Resume Samples. Troubleshooted network systems and recommended improvements to infrastructure. ... •  Exceptional communication skills and prove... •  Strong verbal and written communication, c... •  Strong development skills in a Dynamic Pro... •  Managing prioritization of projects in alignment to the Business Strategy Implemented a cloud-based ASK system failover along with external SLAs for all cloud-based IT services. IT Infrastructure Manager - South East Region Major accomplishments: Developed in-depth project business cases for 12 separate operations. Successfully migrated datacenter from Houston corporate office to cloud in Denver. Initiated mentoring program to benefit the employees and the company that increased the company employee retention program to 95%. Organize qualified and professional team and assist on business strategies and assist in career growth for individual. Responsible for corporate network with 2 offices and 11 onsite servers and 150 desktops on Microsoft Windows 2003 platform with Active Directory, in-house Exchange server, BES server, Brightmail server and Citrix farm. Directed initiative to improve the stability of the platform by integrating server and website monitoring, Increased production system's uptime by relocating equipment to secure data center and upgrading to Cisco firewalls, Implemented change control process to reduce errors and downtime, Developed and designed IT Infrastructure and Support departments to align with business needs and future growth, Designed and implement data centers, test labs and production rooms, working with builders from ground up, laying cables and installing racks and work centers as the build out progressed with security in mid at all times. Completed knowledge transfer to outsourcing companies for the management of on/off-shore support models; established governance models to facilitate engagement and complete 235+ projects. PERSONAL SUMMARY. The resume outlines the career of a Senior IT Manager with experience in Business Process Analysis. Infrastructure Manager Resume Statements Manage design, implementation and support of software prototyping tools, integrations systems and engineering labs for use by government defense department. JOHN H. SMITH, M.ENG. Confidential, Mount Olive, NJ 1992-Present Regional Infrastructure Manager (2005-Present) Selected to assume responsibility for all regionally-based resources and infrastructure (end-user support and site based services) for Mars Inc. North American operations. Tightened the work in-take process and proved valuable in completing the cross-charge process. IT Infrastructure Project Manager Resume Examples & Samples Leads the creation and maintenance of project management plans that define project scope, assumptions, risks and approach Develops, administers and delivers upon project budgets, timelines and performance standards in accordance with the sponsors agreed upon scope Successfully Installed SCCM 2012 suite of software. Summary : A highly motivated leader in IT services, with team work experience and exceptional business acumen offering key experiences in diverse range of technologies within multiple industry settings. Microsoft Azure) im internationalen Umfeld, Kenntnisse im Bereich Microsoft im Enterprise Umfeld, Ausgeprägtes analytisches Denkvermögen und strukturiertes Handeln, Ausgezeichnete Präsentations- und Kommunikationsfähigkeiten in Englisch, Deutsch vorteilhaft, Written communications – the SDM needs to be able to write some very detailed and precise documents such as work instructions, as well as business-focused updates that go out to customers, Five (5) to ten (10) years with IT Technology (primarily server/san/appliances/load balancers/security/PCI, Managing business continuity and recovery of company’s information systems, including needs analysis, design, plan development, implementation and documentation, Own the relationship with our business’s functional area leaders and is responsible for delivery of IT solutions to support the business functions the manager is aligned to, Migrate all new business acquisitions off current systems and into Forum’s enterprise environment; provide appropriate technology due diligence in advance of acquisition, Experience with ITIL, Incident, Problem and Change Management, Experience as a team lead or manager of technical staff, Ensure that investments and initiatives in project management services align with organizational strategy and priorities, Contribute to the development if IT departmental strategies and aligning them with the overall business strategy, Direct the continuous and secure operation, administration and maintenance of the networking server and voice infrastructure through the development of strategic plans and roadmaps, Assisting in budget management and purchase request generation, ITSM ticket management and delegation to appropriate staff. Built, configured and racked Dell, Tandem and IBM Servers and Cisco network devices and provided ongoing support. Liaised with Client Executives, Directors, and Stakeholders for IT Projects and infrastructure operations. This section, however, is not just a list of your previous manager, it infrastructure responsibilities. Demonstrate the full extent of your expertise A job where you oversee a process to its smallest technical details will have recruiters looking for people who really know their stuff. Available in A4 & US+ Bleed. Decreased complexity of VPN solution by migrating from AT&T VPN to Cisco VPN which utilizes with Active Directory credentials. All rights reserved. The work experience section should be the detailed summary of your latest 3 or 4 positions. Apply free to various It Infrainfrastructure Manager job openings @monster.com.sg ! IT Infrastructure Project Managers document and adhere to project management plans to effectively administer projects. Continually improve IT Infrastructure standards, policies, processes and procedures. Direct accountability for 80-100 associates and $15-$20 million budget. Certifications Make Your IT Project Manager Resume Complete. IT Infrastructure Project Manager, 02/2013 to Current Epsilon – Irving, TX. An Infrastructure Manager CV should be written in ways where your expertise in IT and ability to lead an IT operations team will stand out. IT Infrastructure Managers direct all aspects of information technology systems within an organization, including computer software, hardware, facilities, and security systems. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Manage a 15-member team and 40 consultants to complete outsourced projects from numerous companies successfully. Include the Skills section after experience. The recruiter has to be able to contact you ASAP if they like to offer you the job. These include timely accurate status reporting, budgeting, estimating and scheduling tasks of medium to high complexity, and coordinating efforts of system professionals, Technical Tasks - Lead Project Reviews and Implementation Meetings for projects of medium to high complexity in a timely manner in accordance with department policies, procedures and standards, Confidence and credibility with excellent communication and relationship management skills with the ability to engage and influence senior level stakeholders, Prior management experience is desired, but not critical, as long as the incumbent has displayed sufficient leadership competencies, Escalating issues to management – To raise issues and get support from management business-case and financial management experience and training, Developing and maintaining strong collaborative, service oriented relationships with key business stakeholders, Working experience with Windows Server 2003/2008/2012, Active Directory, IIS, DNS, DHCP and HyperV, Working experience with VCE\VBLOCK\Cisco server platforms, management tools “insight manager / advanced ILO”, Related experience in environments designing, planning, and implementing solutions using the latest technology, Experience working with external vendors, negotiating services, and monitoring delivery of those services, Five (5) years’ experience managing large portfolios or operating budgets and delivering large scales IT Projects, Airline industry experience, including business process and supporting technology, Experience leading complex operations and strategic initiatives, Experience in leading projects and programs within and outside IT, as well as those that involved external providers, Leadership experience overseeing large technology projects from inception to implementation in an enterprise environment, Experience in technical delivery of large scale infrastructure projects with multiple dependencies across teams, including office build-outs or special events, Three (3) years’ experience in an IT/Business liaison role managing relationships with matrix partners, Information Technology experience working in an enterprise environment (500+ staff) with an emphasis in IT infrastructure, Strong advocate for process and technology improvement, Possess a strong work ethic and high level of professionalism with the ability to manage multiple projects simultaneously in a fast paced environment, More than 10 years of IT Infrastructure and IT Security, project, program, or portfolio management experience, Experience with architectural patterns of large, high-scale IT applications, Demonstrable experience as an IT Manager or similar role, Related experience in technology management, customer relationship management and staff management, Sustains personal energy, self-motivation and productivity and encourages good resilience in others, Experience defining and adhering to SLA’s, Motivating and developing staff - including vendors, Experiencing creating and adhering to department’s budget, Driving and understanding metrics –understand and use metrics constructively as a tool for service improvement, Hiring of and ongoing performance management of Infrastructure staff members, Working knowledge of risk management, standards, and policies formulation, Understanding of DevOps goals and the impact of DevOps to the build and release needs of the development and integration efforts, Working knowledge of multiple disciplines and technologies, Working with the Senior Manager IT Operations to create and communicate strategic technical direction, Understanding of code management, defect management, ticket, and project management tools, Understanding with both Agile and Waterfall project management processes, Managing and coordinating staff required for the achievement of the Company’s technology initiatives, operations, and functionality, Partnering with hardware and software vendors to ensure that near-term and long-term business needs are met, Outstanding initiative, work ethic and attention to detail, Relationship building – Customer relationships nurturing and ongoing maintenance, Provide for professional or technical growth of team though assignment, mentoring, or training, Clear and concise communicator including public speaking, Work with peers and managed service providers in resolving issues, Practices “Management by Wandering Around;” takes the opportunity to get to know staff in “informal/impromptu” settings Dresses in a professional manner, Able to foster and build a collaborative working relationship with various stakeholders, Collaborative and creative approach to problem solving, Knowledge of systems and networking landscape, BSc/BA in Computer Science, Engineering or related field, Application and system monitoring tools (App Dynamics, New Relic, ThousandEyes, LogicMonitor), Remain current on industry best practices & emerging technologies.